Customer reviews

We hope you enjoyed yourself at City Pension and we look forward to your guest review.

Excellent

I was very pleased with the room, it's cleanliness and spaciousness. Breakfast was delicious and had many options. I especially appreciated the competence and friendliness of the staff. They seemed anxious to have their guests enjoy their stay at the hotel and Vienna.
Hotel guest
24-Jul-2019

Hotel response

Dear guest, thank you for your nice review and kind words! We hope to see you again soon. Your City Pension Team

Excellent

Excellent service great staff and clean rooms. The hotel is centrally located. Great stay and we definitely coming back!
Hotel guest
16-May-2019

Hotel response

Dear guest, thank you for your great rating and the nice comments. We feel very honored that you are already thinking about visiting us again in the future. Until then, your hosts from City Pension.

Excellent

Polite personnel, perfect location, room according to expectation
Hotel guest
5-May-2019

Hotel response

Dear guest, thank you for your kind review. We are glad that you enjoyed your stay and are looking forward to seeing you again soon. Best wishes, your City Pension.

Excellent

It is comfortable, clean, quiet, and right in the city center. Staff are virtually always friendly and helpful. It's a good home away from home.
Hotel guest
2-Apr-2019

Hotel response

Dear guest, we are extremely flattered by your lovely review of our hotel. Thank you for complimenting our staff, we are very proud to have such amazing people on our team. It is a real honour to be called your "home away from home", thank you very much. It would be a pleasure to see you again soon. Greetings from Vienna, your City Pension Team.

Excellent

They need a new coffea machine in the breakfast serving area.
Hotel guest
26-Mar-2019

Hotel response

Dear guest, thank you for leaving a review as your opinion is very important to us. We are glad that you enjoyed your experience and will make sure to check the coffee machine so we can ensure that our guests enjoy every sip. It would be a pleasure to welcome you back as our guest in the future. Greetings from Vienna, your City Pension Team.

Pleasant

Excellent location very close from the StephansPlatz and an historic building! The people at the reception desk were very nice and ready to help and give good advices about Vienna. One point which could be improved is the lack of darkness of the room at night: the curtains could be more"lightproof and better hanged up!
Hotel guest
13-Mar-2019

Hotel response

Dear guest, thank you for taking the time to write a review on your stay. It is lovely to hear that you enjoyed our amazing location and we hope you had fun exploring the surrounding sights of Vienna. Thank you for complementing our lovely staff, they really are doing an amazing job and we highly appreciate them. Thank you also for mentioning the curtains, we will be sure to take your comments into consideration to further improve our guests' experiences. It would be a pleasure to welcome you back to our hotel soon. Best wishes, your City Pension Team.

Excellent

City Pension was perfect for us. We had just arrived in Vienna and it was perfvery centrally located downtown. Easy access from the airport, as we took the city shuttle bus direct to downtown. Marion at City Pension was phenomenal, she helped before arrival by email with directions and after arriving with directions, suggestions and general orientation. Thanks to Marion and the other helpful staff at City Pension!
Rebecca Stewart
28-Feb-2019

Excellent

We had a great stay at City pension.Everything was exactly like advertised and very accomodating. I would definitely recommend it!
Hotel guest
23-Feb-2019

Excellent

Very comfortable, very convenient, pleasant staff, good value.
Hotel guest
20-Feb-2019

Excellent

Lovely family run place, clean and great location. Will definitely be back if in Vienna again.
Hotel guest
17-Feb-2019

Excellent

Very clean, great location. I was with a kid of 2 years and mom, we really liked the place. Breakfast is good and better to pay online, it will be cheaper.
Hotel guest
21-Jan-2019

Excellent

The staff was extremely accommodating of the impromptu needs that we had given the two babies that were a part of our reservation. We appreciated the kind responses to our requests!
Hotel guest
31-Dec-2018

Excellent

We thouroughly enjoyed our stay. Very friendly and helpful staff. Neat rooms and a delicious breakfast. Could not do better location wise!! Highly recommended.
Karen Van Eeden
24-Dec-2018

Excellent

We had a fantastic stay at City Pension. We really appreciated the clean and comfortable room and the welcoming fruit and cookies. It exceeded our expectations. Definitely recommend for other travelers looking to stay in the center of town with easy walking access to all of the sites.
Hotel guest
23-Dec-2018

Very good

The single room was rather small, but really well planned so that it did not feel at all small. Really friendly staff, delicious breakfast and superb location. The only minus comes from overheating the hotel, which unfortunately is rather common in all hotels during winter months.
Hotel guest
18-Dec-2018

Very good

Have stayed at the City Pension a couple of times and always find it a very pleasant experience. The location is excellent and the staff are very friendly. Rooms are cozy and have everything you need.
Hotel guest
6-Nov-2018

Very good

Very good location, friendly and efficient reception, breakfast and room fairly good for the price. Quite calm even with a squeaking wood floor....
Hotel guest
31-Oct-2018

Excellent

Lovely stay, friendly staff and great location. Our room was clean and surprisingly quiet at night. Thank you
Hotel guest
30-Oct-2018

Excellent

I really enjoyed staying at City P. I thank the staff and the whole hotel for their welcoming and comfortable atmosphere. I would stay there again and I will recommend it to my friends. The location on a quiet street yet right in the centre of the old city was fabulous. And everything else was fabulous too - clean, organized, helpful, friendly. I appreciated having a good hairdryer and bodywash in the bathrooms and I think these items should be included in the list of amenities so travelers know. This is a budget hotel so I wasn't sure what to expect but actually it wasn't a "bare bones" experience at all. Everything was very comfortable. Breakfast was great too. And the weather forecast in the lobby was very helpful. The hotel was quiet because most guests are only there to sleep. With Vienna on the doorstep why would anyone spend time actually in the hotel room except for that. Which is a good thing because with space at a premium and the walls being very thin noise carries easily. But that was never a problem. It was very peaceful. Thank you for everything!
Hotel guest
10-Oct-2018

Excellent

All 5 stars : room size, service, clean, location. I will stay again and highly recommend it. Keep in mind that it is only 29 rooms . Book in advance .
Marina Bushuev
19-Sep-2018

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